Enquiry CRM
Custom business dashboard
Missed follow-ups. Lost messages. Jobs slipping through the cracks.
If you run a service business, this probably sounds familiar.
Outset sets up simple enquiry tracking and CRM so you can see every lead, message, and follow-up in one place — without complicated software, long training, or lock-in contracts.
Built for real Aussie service businesses.
Not office teams. Not tech people.
If you run a service business, you’re busy.
You’re on a job, driving between clients, quoting, or trying to get through a packed day.
And when a call comes through or someone sends an enquiry… it’s easy to miss. That’s where follow-up automations come in.
Outset helps small Aussie service businesses reply instantly to leads — without you needing to stop what you’re doing.
Stop losing enquiries
Calls, website forms, Facebook messages, Instagram DMs, texts — enquiries come in from everywhere.
When they’re spread across phones, inboxes, and apps, it’s easy to lose track.
That’s when jobs get missed.
Our enquiry tracking system pulls everything into one clear inbox, so you always know:
who’s just reached out
who needs a follow-up
which jobs are open, booked, or done
No more guessing. No more “I’ll get back to them later”.
Stop losing enquiries
Calls, website forms, Facebook messages, Instagram DMs, texts — enquiries come in from everywhere.
When they’re spread across phones, inboxes, and apps, it’s easy to lose track.
That’s when jobs get missed.
Our enquiry tracking system pulls everything into one clear inbox, so you always know:
who’s just reached out
who needs a follow-up
which jobs are open, booked, or done
No more guessing. No more “I’ll get back to them later”.
Stop losing enquiries
Calls, website forms, Facebook messages, Instagram DMs, texts — enquiries come in from everywhere.
When they’re spread across phones, inboxes, and apps, it’s easy to lose track.
That’s when jobs get missed.
Our enquiry tracking system pulls everything into one clear inbox, so you always know:
who’s just reached out
who needs a follow-up
which jobs are open, booked, or done
No more guessing. No more “I’ll get back to them later”.
How the enquiry tracking system works
01
Every enquiry captured automatically
Calls, forms, texts, and social messages all land in one place. No manual copying or switching apps.
02
Follow-ups are easy to see
You know exactly who needs a reply today, tomorrow, or later. Nothing gets buried.
03
Track jobs from enquiry to completion
Move enquiries through simple stages like: New, Contacted, Booked or Completed.
How the enquiry tracking system works
01
Every enquiry captured automatically
Calls, forms, texts, and social messages all land in one place. No manual copying or switching apps.
02
Follow-ups are easy to see
You know exactly who needs a reply today, tomorrow, or later. Nothing gets buried.
03
Track jobs from enquiry to completion
Move enquiries through simple stages like: New, Contacted, Booked or Completed.
How the enquiry tracking system works
01
Every enquiry captured automatically
Calls, forms, texts, and social messages all land in one place. No manual copying or switching apps.
02
Follow-ups are easy to see
You know exactly who needs a reply today, tomorrow, or later. Nothing gets buried.
03
Track jobs from enquiry to completion
Move enquiries through simple stages like: New, Contacted, Booked or Completed.
A CRM built for service businesses
Most CRMs are built for sales pipelines, reports, and features you’ll never use.
This setup is different.
It’s designed for service businesses that want things handled simply, including:
local service operators
home services
trades and contractors
health and wellness providers
mobile and appointment-based businesses
If you can use a phone, you can use this.
Outset Complete System
Get more clients
$297
/month
Lead follow-up automations
Bookings & payments setup
Enquiry tracking & CRM
5-star Google review funnel
Just one part of the Outset System
Enquiry tracking and CRM is included as part of the Outset System — our monthly setup that connects:
5-star review funnel
follow-up automations
bookings and payments
One system. One inbox. No mess.
No lock-in. Cancel anytime.
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FAQ
Frequently Asked Questions
Do you work with small business budgets?
Yes. Outset is built specifically for small Australian service businesses — not big marketing teams. We focus on practical setups that deliver results without unnecessary features, long contracts, or bloated costs. We’ll always recommend what makes sense for your stage of business.
Are you based in Australia?
Yes — 100%. Outset is Australian-owned and operated, and we work primarily with Australian businesses. That means local support, local knowledge, and systems set up for how Aussie service businesses actually run day to day.
Do I need to sign a long-term contract?
No. All our website packages are one off payments. Our Outset package is offered with no lock-in contracts. If it’s not working for your business or no longer makes sense, you’re free to cancel at any time. Simple and fair.
Do you use AI in your systems?
Yes — but only where it genuinely helps. We use AI behind the scenes to improve speed, consistency, and follow-ups — not to replace real communication or overcomplicate things. Everything is set up to feel on-brand for your business. Feel free to talk to us about how AI could help your business.
Do I need to be “good with tech” to work with you?
Not at all. Outset is designed for business owners who want things handled properly without learning new software. We set everything up for you and provide clear training and support so you can focus on running your business — not managing systems.
/
FAQ
Frequently Asked Questions
Do you work with small business budgets?
Yes. Outset is built specifically for small Australian service businesses — not big marketing teams. We focus on practical setups that deliver results without unnecessary features, long contracts, or bloated costs. We’ll always recommend what makes sense for your stage of business.
Are you based in Australia?
Yes — 100%. Outset is Australian-owned and operated, and we work primarily with Australian businesses. That means local support, local knowledge, and systems set up for how Aussie service businesses actually run day to day.
Do I need to sign a long-term contract?
No. All our website packages are one off payments. Our Outset package is offered with no lock-in contracts. If it’s not working for your business or no longer makes sense, you’re free to cancel at any time. Simple and fair.
Do you use AI in your systems?
Yes — but only where it genuinely helps. We use AI behind the scenes to improve speed, consistency, and follow-ups — not to replace real communication or overcomplicate things. Everything is set up to feel on-brand for your business. Feel free to talk to us about how AI could help your business.
Do I need to be “good with tech” to work with you?
Not at all. Outset is designed for business owners who want things handled properly without learning new software. We set everything up for you and provide clear training and support so you can focus on running your business — not managing systems.
/
FAQ
Frequently Asked Questions
Do you work with small business budgets?
Yes. Outset is built specifically for small Australian service businesses — not big marketing teams. We focus on practical setups that deliver results without unnecessary features, long contracts, or bloated costs. We’ll always recommend what makes sense for your stage of business.
Are you based in Australia?
Yes — 100%. Outset is Australian-owned and operated, and we work primarily with Australian businesses. That means local support, local knowledge, and systems set up for how Aussie service businesses actually run day to day.
Do I need to sign a long-term contract?
No. All our website packages are one off payments. Our Outset package is offered with no lock-in contracts. If it’s not working for your business or no longer makes sense, you’re free to cancel at any time. Simple and fair.
Do you use AI in your systems?
Yes — but only where it genuinely helps. We use AI behind the scenes to improve speed, consistency, and follow-ups — not to replace real communication or overcomplicate things. Everything is set up to feel on-brand for your business. Feel free to talk to us about how AI could help your business.
Do I need to be “good with tech” to work with you?
Not at all. Outset is designed for business owners who want things handled properly without learning new software. We set everything up for you and provide clear training and support so you can focus on running your business — not managing systems.