Follow Up Automations
Stop Losing Leads to Slow Replies
Missed calls, late replies, and forgotten quotes are costing Aussie service businesses real jobs. Outset sets up automatic follow-up so every call, message, and enquiry gets a fast reply — even when you’re flat out on site.
Never Chase a Lead Again
Set it up once and every enquiry gets a response automatically — calls, forms, and social DMs included. No new software to learn, no manual follow-up, no leads slipping through the cracks while you’re on the tools.
Instant Replies
The moment someone calls, messages, or fills out a form, they get a fast response — automatically, day or night.
Works Everywhere
Missed calls, web forms, Facebook and Instagram messages — all covered by one connected follow-up system.
Win Back Old Leads
Reactivation messages bring past enquiries and quiet-week customers back into the conversation.
Follow Up Automations
Stop Losing Leads to Slow Replies
Missed calls, late replies, and forgotten quotes are costing Aussie service businesses real jobs. Outset sets up automatic follow-up so every call, message, and enquiry gets a fast reply — even when you’re flat out on site.
Never Chase a Lead Again
Set it up once and every enquiry gets a response automatically — calls, forms, and social DMs included. No new software to learn, no manual follow-up, no leads slipping through the cracks while you’re on the tools.
Instant Replies
The moment someone calls, messages, or fills out a form, they get a fast response — automatically, day or night.
Works Everywhere
Missed calls, web forms, Facebook and Instagram messages — all covered by one connected follow-up system.
Win Back Old Leads
Reactivation messages bring past enquiries and quiet-week customers back into the conversation.
Follow Up Automations
Stop Losing Leads to Slow Replies
Missed calls, late replies, and forgotten quotes are costing Aussie service businesses real jobs. Outset sets up automatic follow-up so every call, message, and enquiry gets a fast reply — even when you’re flat out on site.
Never Chase a Lead Again
Set it up once and every enquiry gets a response automatically — calls, forms, and social DMs included. No new software to learn, no manual follow-up, no leads slipping through the cracks while you’re on the tools.
Instant Replies
The moment someone calls, messages, or fills out a form, they get a fast response — automatically, day or night.
Works Everywhere
Missed calls, web forms, Facebook and Instagram messages — all covered by one connected follow-up system.
Win Back Old Leads
Reactivation messages bring past enquiries and quiet-week customers back into the conversation.
How does it work?
01
Call or Message Comes In
A customer calls, messages, or submits a form on your site — and you’re busy, unavailable, or it’s after hours.
02
Instant Auto-Reply Fires
Within seconds, they get a friendly text or email letting them know you’ve got their enquiry and you’ll be in touch.
03
Lead Stays Warm
While you finish the job or call back later, the customer isn’t left wondering if you got their message — so they don’t ring the next business in the search results.
04
You Follow Up, Properly
You reply when you’re free, already knowing the lead is still interested — instead of starting cold.
How does it work?
01
Call or Message Comes In
A customer calls, messages, or submits a form on your site — and you’re busy, unavailable, or it’s after hours.
02
Instant Auto-Reply Fires
Within seconds, they get a friendly text or email letting them know you’ve got their enquiry and you’ll be in touch.
03
Lead Stays Warm
While you finish the job or call back later, the customer isn’t left wondering if you got their message — so they don’t ring the next business in the search results.
04
You Follow Up, Properly
You reply when you’re free, already knowing the lead is still interested — instead of starting cold.
How does it work?
01
Call or Message Comes In
A customer calls, messages, or submits a form on your site — and you’re busy, unavailable, or it’s after hours.
02
Instant Auto-Reply Fires
Within seconds, they get a friendly text or email letting them know you’ve got their enquiry and you’ll be in touch.
03
Lead Stays Warm
While you finish the job or call back later, the customer isn’t left wondering if you got their message — so they don’t ring the next business in the search results.
04
You Follow Up, Properly
You reply when you’re free, already knowing the lead is still interested — instead of starting cold.
One Simple Follow-Up System
A connected setup that replies for you, keeps leads warm, and brings old customers back — without you lifting a finger.
Automatic enquiry replies (SMS + email)
The moment someone contacts you, they get an instant response confirming you’ve received it. It keeps the lead warm and buys you time to reply properly.
One-click Marketing
Send offers or updates to your customer list in seconds. Customise your message, click send, and it goes out to your database straight away.
Reactivation Campaigns
Simple check-in messages sent to past customers who've gone quiet — an easy way to fill quieter weeks without chasing brand-new leads.
One Simple Follow-Up System
A connected setup that replies for you, keeps leads warm, and brings old customers back — without you lifting a finger.
Automatic enquiry replies (SMS + email)
The moment someone contacts you, they get an instant response confirming you’ve received it. It keeps the lead warm and buys you time to reply properly.
One-click Marketing
Send offers or updates to your customer list in seconds. Customise your message, click send, and it goes out to your database straight away.
Reactivation Campaigns
Simple check-in messages sent to past customers who've gone quiet — an easy way to fill quieter weeks without chasing brand-new leads.
One Simple Follow-Up System
A connected setup that replies for you, keeps leads warm, and brings old customers back — without you lifting a finger.
Automatic enquiry replies (SMS + email)
The moment someone contacts you, they get an instant response confirming you’ve received it. It keeps the lead warm and buys you time to reply properly.
One-click Marketing
Send offers or updates to your customer list in seconds. Customise your message, click send, and it goes out to your database straight away.
Reactivation Campaigns
Simple check-in messages sent to past customers who've gone quiet — an easy way to fill quieter weeks without chasing brand-new leads.
Outset Complete System
Get more clients
$297
/month
Lead follow-up automations
Bookings & payments setup
Enquiry tracking & CRM
5-star Google review funnel
Just one part of the Outset System
Follow-up automations are powerful on their own — but they work best when everything is connected.
That’s why we offer The Outset System: an end-to-end setup that helps you capture leads, follow them up fast, and keep everything organised in one place.
No confusing software to learn. We set it up for you. No lock-in. Cancel anytime.
If it’s not worth it for your business, you can cancel at any time. Simple.
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FAQ
Frequently Asked Questions
Do I need to reply instantly for this to work?
No. The system replies instantly for you. When someone calls, messages, or submits a form, they get a fast response straight away, which keeps the lead warm and buys you time to reply properly when you’re free.
Can I use my existing phone number, or do I need a new one?
In most cases, you can keep your existing business number. We’ll talk through the best setup for your situation and make sure calls and messages work smoothly without disrupting how you already operate.
What happens if I miss a call during the day?
If you miss a call, the system automatically sends a friendly text message straight away. This keeps the conversation alive and gives the customer an easy way to reply instead of moving on to another business.
Will the messages sound automated or robotic?
No. All follow-up messages are written to sound normal and human. They’re polite, clear, and professional — not spammy or pushy. Most customers don’t even realise the reply was automated.
Is this just for new enquiries, or can I use it on past customers too?
You can use follow-up automations for both. It works for new enquiries, missed calls, quote follow-ups, booking prompts, and reactivation messages to past customers when things are quieter.
/
FAQ
Frequently Asked Questions
Do I need to reply instantly for this to work?
No. The system replies instantly for you. When someone calls, messages, or submits a form, they get a fast response straight away, which keeps the lead warm and buys you time to reply properly when you’re free.
Can I use my existing phone number, or do I need a new one?
In most cases, you can keep your existing business number. We’ll talk through the best setup for your situation and make sure calls and messages work smoothly without disrupting how you already operate.
What happens if I miss a call during the day?
If you miss a call, the system automatically sends a friendly text message straight away. This keeps the conversation alive and gives the customer an easy way to reply instead of moving on to another business.
Will the messages sound automated or robotic?
No. All follow-up messages are written to sound normal and human. They’re polite, clear, and professional — not spammy or pushy. Most customers don’t even realise the reply was automated.
Is this just for new enquiries, or can I use it on past customers too?
You can use follow-up automations for both. It works for new enquiries, missed calls, quote follow-ups, booking prompts, and reactivation messages to past customers when things are quieter.
/
FAQ
Frequently Asked Questions
Do I need to reply instantly for this to work?
No. The system replies instantly for you. When someone calls, messages, or submits a form, they get a fast response straight away, which keeps the lead warm and buys you time to reply properly when you’re free.
Can I use my existing phone number, or do I need a new one?
In most cases, you can keep your existing business number. We’ll talk through the best setup for your situation and make sure calls and messages work smoothly without disrupting how you already operate.
What happens if I miss a call during the day?
If you miss a call, the system automatically sends a friendly text message straight away. This keeps the conversation alive and gives the customer an easy way to reply instead of moving on to another business.
Will the messages sound automated or robotic?
No. All follow-up messages are written to sound normal and human. They’re polite, clear, and professional — not spammy or pushy. Most customers don’t even realise the reply was automated.
Is this just for new enquiries, or can I use it on past customers too?
You can use follow-up automations for both. It works for new enquiries, missed calls, quote follow-ups, booking prompts, and reactivation messages to past customers when things are quieter.